PENGARUH KUALITAS PELAYA NAN DAN PENGALAMAN TERHADAP KEPUASAN WISATAWAN DI TELAGA MENJER KABUPATEN WONOSOBO

Pramesti, Adinda Ariska (2025) PENGARUH KUALITAS PELAYA NAN DAN PENGALAMAN TERHADAP KEPUASAN WISATAWAN DI TELAGA MENJER KABUPATEN WONOSOBO. Bachelor thesis, Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta.

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Abstract

Service quality refers to the form of service provided by an individual to consumers at a tourist destination, , delivered as well as possible to meet the expectations of visitors or tourists. Tourist experience refers to the impression gained by someone gained by someone after visiting a tourist attraction or purchasing a service, whether it aligans with their expectations or not. Data were collected through questionnaires distributed to visitors of Telaga Menjer, both those currently visiting and those who have visited previously. The analysis used multiple linear regression, with variable X 1 showing a coefficient of 0.144 and X 2 at 0.579. The t-test results showed that X 1 , had a significance value of 0.000 < 0.05 with a t-count of 13.976 > t-table of 1.98472, and X 2 also had a significance value of 0.000 < 0.05 with a t-count of 13.913 > t-table 1.98472, indicating that both X 1 and X 2 significantly influence Y. Furthermore, the F-test yielded a significance value of 0.000 < 0.05 with an F-count 138.742 > F.tanle of 3.09, indicating that X 1 and X 2 simultaneously affect Y.

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